Privacy Policy
Who we are
Our website address is: https://thewebcrew.co.uk.
The Web Crew Limited are based in Eglinton, Derry BT47 3YJ, Northern Ireland. We respects your privacy and are committed to protecting your personal data. This privacy notice provides information on how we look after your personal data as a company when you engage with us, visit our website or become and Active Client. This is not an exhaustive presentation of detail pertaining to information collection and usage by The Web Crew Limited, however, we will happily provide additional detail and/or explanation where required on request.
Please forward any requests to kevin@thewebcrew.co.uk.
What personal data we collect and why we collect it
We collect information when you register with us, complete a contact form, purchase an online product, participate in customer surveys and competitions. We also collect website information using cookies, so please review the additional information below.
The personal data collected when you submit a Contact Form for processing is: First Name, Last Name, Email Address, Phone Number, Details of Enquiry, IP Address
When you download an Ebook: Name, Email, Company Name
When you Purchase an Online Product: First Name, Last Name, Email Address, Phone Number, Details of Enquiry, IP Address
When you visit our Website: Cookies & IP Address
When you leave Comments: We collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection
The information we collect is used primarily for marketing and sales purposes. This ensures that we have the correct information to maintain a channel of communication in order to provide the best service we can to our active clients and our potential clients at all times.
Who we share your data with
As a policy, we do not openly share your data with third parties unless this is required for the functionality of your website, web hosting or accounting purposes. However, if a legal matter arises that requires us to provide. your data then we will comply through the correct legal channels accordingly.
We use your personal information in order to provide support to you on an ongoing basis. This includes communications and interactions when building and maintaining your website and when delivering online programmes. We also employ this approach when answering your questions, providing advice, troubleshooting and for general enquiries.
How long we retain your data
Personal data is kept only for the duration for which it is required. As a policy, we do not hold data that is not used for marketing purposes or for the continued communication with our “active” clients in order to provide useful information, delivery of online courses, provision of support and advice and for financial accounting purposes.
If you register on our website we will store your personal information as part of your user profile. All users can see, edit, or delete their own personal information at any time. Website administrators can also see and edit that information. Please note that only appointed team members will be provided with ‘admin access’ for the purpose of building or maintaining your website.
Marketing & Hosting
Marketing & Email Marketing Programme
For the benefit of marketing our services or business, we manage an Emailing Programme through which we inform subscribers about our products, services, news, competitions and publications. This enables us to keep loyal customers, subscribers and potential customers up-to-date. In dong this, we receive and store a variety of information for marketing purposes. This enables us to manage and respond to leads and sales opportunities, which support our overall sales objectives.
We employ third party automation software for marketing to enable us to collect, store and manage this information, which in turn supports our marketing efforts. When a user interacts with us via our website, we automatically collect and store certain information about that user and the user’s activities:
The user’s name and contact information
Information the user provides to us
User’s company information, if applicable
The purpose and detail of the communication
The action we took in response to the user’s enquiry or communication
Any downloads the user availed of Data is retained for approximately six years All the information collected in connection with each user interaction is retained for our marketing and sales purposes.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Web Hosting & Analytics
We use the services of Amito Hosting Providers to host our customer websites. This enables us to provide high quality hosting solutions through which we can store the personal information you provide on secure servers located in controlled facilities. We use Secure Socket Layer (SSL) encryption for the transmission of your sensitive information over the internet. SSL is an industry standard to ensure internet messages are not intercepted.
We use Google Analytics to manage customer’s website analytics for the purpose of monitoring and developing their website.
Sales & Finance
We use 3rd party systems to manage interactions with live and potential customers. This assists us with our sales efforts (including leads generation) and sales processing/management. Information is collected manually and managed and stored temporarily on third party software systems including Basecamp. Standard data collected via our 3rd party software typically consist of:
Full Name, Company Name, Email Address, Address, Contact Phone Number
Data is retained for approximately 6 years.
We use XERO to manage our internal billing and financial services. We use this for company accounts, day to day billing, credit control, historical financial data and banking. This information is manually input by our team and also managed by our accounts support. This information is used to perform the day-to-day and annual financial activities of our business.
GDPR
In compliance with GDPR regulations you have a number of rights as follows:
Right of Access to review your Personal Data that store.
Right to Complain in relation to the processing of your Personal Data to the Data Protection Commission.
Right to Erasure wherein you request that we delete your Personal Data that we store.
Right to Object at any time with regards to how here we process your Personal Data.
Right to Rectification with regards to any inaccurate Personal Data which we store.
Right to Restriction wherein you request that we stop using your Personal Data in certain in varying circumstances. If you do wish to do so, please submit a request via the contact form on our website: https://thewebcrew.co.uk/contact or via our Postal address: The Web Crew Limited, 48 Dunboyne Park, Eglinton, Derry BT47 3YJ, Northern Ireland.
Policy Updates and Amendments
From time to time there are updates and amendments necessary. For this reason we reserve the right to modify this Policy at any given time. When this happens we will update this Policy accordingly. We will keep you abreast of the information we collect and how it is used. Where material changes apply, we will amend the published date on the relevant web page.
Enquiries
Please forward any enquiries to kevin@thewebcrew.co.uk.
Last Updated 05/05/2020